Terms & Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The House Of Relationships.

 

The term ‘The House of Relationships' THOR’ or 'us' or 'we' refers to the owner of the website. The term 'you' refers to the service user or viewer of our website.

 

The use of this website is subject to the following terms of use:

 

1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.

 

2. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. 

 

3. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly refuse liability for any such inaccuracies or errors to the fullest extent permitted by laws of Mauritius.

 

4. Your use of any information on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. Which is why we offer the discovery session. Make sure that we are relevant to your needs.

 

5. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, service products and certain graphics. We draw from copyright free and royalty free used materials and credit websites here - Pixabay and pixels for their current support until we start productions our own film. 

Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

 

6. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

 

7. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

 

8. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

 

9. Your use of this website and any dispute arising out of such use of the website is subject to the laws of Mauritius, where we are based.


 

DATA PROTECTION

We receive, collect and store information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

1. This website operates under the laws of Mauritius (Data protection Act 2017) but also is inspired by the most advanced international laws on the subject.

We will never share your data without your consent, or sell your data without allowing you to share into the profits of data sales, by legal standard, for commercial market research. 

 

2. All data we receive through service use is solely used for us to optimize on our service to be more relevant to you.

3. In the event where we do need to use data to publish reports on service use, we will only publish relevant numbers, never shall we disclose you name.

4. If we need testimonials, or engagement into research, whether in anonymity or not, we ask for your sign off as part of the discovery session, which includes a full section on consent. We want to be able to share your experience in full anonymity. Even should the reader think that it is a fabricated testimonial, we like to know that we are using real responses. This keeps us in line with THOR’s authenticity.

5. Instances where we do disclose information

i) Suspected child abuse or depends adult or elder abuse, for which THOR is required by law to report to appropriate authorities 

ii) If a service user threatens serious bodily harm to another, we must notify the police and inform the intended victim

iii) If a service user intends to harm him/herself, THOR will do its best to enlist their cooperation to ensure their safety in their country, if possible to us. If they do not cooperate, THOR will take further measures without their permission that are provided to us, by law, in order to ensure that they are safe.


 

COVID STATEMENT

 

We work online, do not worry about social distancing.

REFUND POLICY

When you agree to the services, you understand the work in clinical sexology is transformative and will work from your zone of extreme comfort but often take you completly out of your comfort zone.

The work is so transformative that some people, who are used to blaming others rather than taking responsibility for themselves point the finger to those who try to help them.

When you agree to the service, you understand your responsibility towards yourself and will at not time blame the facilitator, i.e any of the THOR facilitators listed on this website.

 

When you pay for the service, at the start of each session you cannot recall the money.

There will be no refund after your session.

If you paid in advance for a session you could not attend, please look at the cancellation policy first.

As a private customer: You will not loose anything should you reschedule or cancel 72h in advance.

As a corporate customer: please see the cancellatio policy below for all necessary details.

We are a faithful and loyal service that has the arrow pointed on your care.

 

To act in bad faith towards THOR is not possible once you agree to the terms and conditions.

If you action a bank call back to an escrow account, you will be held accountable since we will have recorded your acceptance of out terms and conditions.

From the THOR side:

In case of illness and emergency, if T.H.O.R needs to cancel your appointment, it will apologise, review a discounted rate and offer a new meeting date. 

If T.H.O.R wishes to terminate business with you, it will refund the remaining balance from the work already completed in all good faith. Life is too short.

If you with to terminate a contract with us, T.H.O.R will expect to be paid for the work already completed.

 CANCELLATION POLICY

Private/individual services:

If you  cancel 72h in advance you benefit from a rescheduling without penalty.

If you cancel 48hours in advance you will reschedule with a penalty fee which represents 50% of fee for the cancelled session.

It is simply best that you do not miss your commitments.

In case of extreme emergency we are willing to accomodate - only funerals, prison and emergency surgery. If you know you will be crunched by professional deadlines, make sure to confirm a slot at a time where you cannot be disrupted by office pressure.

Professional services

All professional services require a downpayment.

Should you cancel your training 10 days in advance you will benefit from a rescheduling without penalty.

If you  cancel 5 days in advance you will only be refunded 50% of the deposit. 

If you cancel 3 days in advance you will loose your deposit.

It is simply best that you do not miss your commitments.

In case of extreme emergency we are willing to accomodate - only funerals, prison and emergency surgery. If you know you will be crunched by professional obstacles, make sure to confirm a time where your will be able to mitigate disruptions and still move forward with the plan.

From the THOR side:

In case of illness and emergency, if T.H.O.R needs to cancel your appointment, it will apologise, review a discounted rate and offer a new meeting date. 

If T.H.O.R wishes to terminate business with you, it will refund the remaining balance from the work already completed in all good faith. Life is too short.

If you with to terminate a contract with us, T.H.O.R will expect to be paid for the work already completed.

Agreement between the client and our service

You will be on time

You will not engage in blaming T.H.O.R for bringing truths that make you uncomfortable as our work is transformative.

We do not guarantee your sucess but we get you on your way to make it emerge yourself.

Our aim is that you do not need us as soon as possible.

We will always service you with the highest customer care.

Contract which you agree to  when you click - agree to terms and conditions

T.H.O.R Service Agreement

This Agreement is entered into by and between: the person accepting the terms and conditions  and Zoë Rozar (ZR) of The House of Relationships whereby ZR agrees to provide Clinical Sexology, Relationships and Sex Coaching Services for Client focusing on sexual wellness and wellbeing topics so that the client(s) may become the best version of the self they have for themselves. The outcome is aim towards goals that give a more balanced life to the client.

There is no guarantee that anything works. The client need to be pro-active for themselves. ZR is there to hear, suggest guidance, co-actively create a program for the client for them to test until they feel confident with the process.

Clinical Sexology, relationships and sex Coaching is partnership (defined as an alliance, not a legal business partnership) between the Coach and the Client in a thought-provoking and creative process that inspires the client to maximize personal and professional potential. It is designed to facilitate the creation/development of personal, professional or business goals and to develop and carry out a strategy/plan for achieving those goals.

1) Coach-Client Relationship

A. T.H.O.R agrees to maintain the ethics and standards of behavior established by the International Coach Federation “(ICF)” (Coachfederation.org/ethics). It is recommended that the Client review the ICF Code of Ethics and the applicable standards of behavior.

B. Client is solely responsible for creating and implementing his/her own physical, mental and emotional well-being, decisions, choices, actions and results arising out of or resulting from the service relationship and his/her coaching calls and interactions with the Coach.

As such, the Client agrees that the Coach is not and will not be liable or responsible for any actions or inaction, or for any direct or indirect result of any services provided by the Coach. Upon payment of service, the client will not action a call back of funds as they understand that the service is always guided towards them.

Client understands coaching is not therapy and does not substitute for therapy if needed, and does not prevent, cure, or treat any mental disorder or medical disease.

C. Client further acknowledges that he/she may terminate or discontinue the coaching relationship at any time. However there are cancellation penalties if the client decides to cancel 48h before the appointment without real cause. Procrastination is the number 1 reason coaching fails clients and T.H.O.R does not want to waste anyone’s time and money in proceeding with emerging healthier relationships and life dynamics.

D. Client acknowledges that coaching is a comprehensive process that may involve different areas of his or her life, including work, finances, health, relationships, education and recreation, which all affect sexual health and wellbeing.

The Client agrees that deciding how to handle these issues, incorporate coaching principles into those areas and implementing choices is exclusively the Client’s responsibility. The coach can only strongly suggest and co-actively build a plan for the benefit of the client.

E. Client acknowledges that coaching does not involve the diagnosis or treatment of mental disorders as defined by the American Psychiatric Association and that coaching is not to be used as a substitute for counseling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or other professional advice by legal, medical or other qualified professionals and that it is the Client’s exclusive responsibility to seek such independent professional guidance as needed.

However, should the coach see the need, they will strongly recommend referral to a relevant professional.

 If Client is currently under the care of a mental health professional, it is recommended that the Client promptly inform the mental health care provider of the nature and extent of the coaching relationship agreed upon by the Client and the Coach.

F. The Client understands that in order to enhance the coaching relationship, the Client agrees to communicate honestly, be open to feedback and assistance and to create the time and energy to participate fully in the program.

 

2) Services The parties agree to engage in a session leading to a program Program through internet and phone meetings.

ZR will be available to Client by e-mail and voicemail in between scheduled meetings as defined by the program (it is on a case by case basis and is agreed via email where by a positive response to the mail constitute agreement).

ZR may also be available for additional time, per Client’s request on a prorated basis rate to be agreed via email.

 

3) Schedule and Fees

This coaching agreement is valid as from it is available online to the website.

The international fee is __250USD per hour____ (amount in advance but negotiable depending on your circumstances and to be agreed via email) and/or pending on the agreement program being agreed on .

The Mauritian fee is taken on a case by case basis since Mauritius still perceives love making as obscene thus, T.H.O.R adapt to certain Mauritian and African mindsets for the best outcome to the individual.

The calls/meetings shall be between 50 and 60 min talk + report which includes a recap of the session and outline of all exercises suggested to the client and which have been agreed upon during the session.

If rates change before this agreement has been signed and dated, the prevailing rates will apply.

 The refund policy in effect for the term of this Agreement is as follows: please see the above sections of the terms and agreements to T.H.O.R

Clients will show up on time for their appointment as well as pay the session at the start of each session.

 

4) Procedure The time of the coaching meetings and/or location will be determined by Coach and Client based on a mutually agreed upon time.

ZR will initiate all scheduled calls and will call the Client at the following number for all scheduled meetings.

If the ZR will be at any other number for a scheduled call, Client will be notified prior to the scheduled appointment time.

5) Confidentiality This coaching relationship, as well as all information (documented or verbal) that the Client shares with the Coach as part of this relationship, is bound by the principles of confidentiality set forth in the ICF Code of Ethics.

However, please be aware that the Clinical Sexologist/Coach-Client relationship is not considered a legally confidential relationship (like the medical and legal professions) and thus communications are not subject to the protection of any legally recognized privilege. ZR and THOR agrees not to disclose any information pertaining to the Client without the Client’s written consent. ZR and THOR will not disclose the Client’s name as a reference without the Client’s consent. Confidential Information does not include information that:

(a) was in ZR’s possession prior to its being furnished by the Client;

(b) is generally known to the public or in the Client’s industry;

(c) is obtained by ZR from a third party, without breach of any obligation to the Client;

(d) is independently developed by the Coach without use of or reference to the Client’s confidential information; or

(e) ZR is required by statute, lawfully issued subpoena, or by court order to disclose;

(f) is disclosed to ZR and as a result of such disclosure ZR reasonably believes there to be an imminent or likely risk of danger or harm to the Client or others; and

(g) involves illegal activity.

The Client also acknowledges his or her continuing obligation to raise any confidentiality questions or concerns with ZR in a timely manner.

 

6) Release of Information (Optional, based upon specific situation)

ZR engages in training and continuing education pursuing and/or professional standards and engages in research. That process requires the names and contact information of all Clients for possible verification.

ZR will always request for the use of your facts in her research.

You may choose to anonymously share the data

You may also agree to be part of interviews where you talk about the benefit that clinical sexology, relationships and sex coaching has brought to your life!

According to the ethics of our profession, topics may be anonymously and hypothetically shared with other professionals for training, supervision, mentoring, evaluation, and for professional development and/or consultation purposes.

7) Cancellation Policy

Client agrees that it is the Client's responsibility to notify ZR a minimum of a 72h in advance  of the scheduled calls/meetings. ZR reserves the right to bill Client for a missed meeting. ZR will attempt in good faith to reschedule the missed meeting.

 

8) Record Retention Policy

The Client acknowledges that ZR has disclosed his/her record retention policy with respect to documents, information and data acquired or shared during the term of the Coach-Client relationship. Such records will be maintained by T.H.O.R in a format of ZR’s choice (print or digital/electronic) for a period of not less than 7 years.

 

9) Termination

 

Either the Client or the Coach may terminate this Agreement at any time with 3 weeks written notice.

Client agrees to compensate T.H.O.R for all coaching services rendered through and including the effective date of termination of the coaching relationship.

10) Limited Liability

 

Except as expressly provided in this Agreement, ZR makes no guarantees, representations or warranties of any kind or nature, express or implied with respect to the services negotiated, agreed upon and rendered. In no event shall ZR or T.H.O.R be liable to the Client for any indirect, consequential or special damages.

Notwithstanding any damages that the Client may incur, ZR’s entire liability under this Agreement, and the Client’s exclusive remedy, shall be limited to the amount actually paid by the Client to the Coach under this Agreement for all coaching services rendered through and including the termination date.

ZR and THOR always act in good faith. We expect our client to understand psychological reversal and procrastination in nature is about running away from pain.

Clinical sexologists and coaches in general are there to help your breakthrough your own barriers so make sure not to blame the one you are asking help to. The nature of our work is transformative and as such we do play with the limits of comfort zones which catalyse the emergence of new productive habits in ones life.

11) Entire Agreement

This document reflects the entire agreement between ZR and the Client and reflects a complete understanding of the parties with respect to the subject matter. This Agreement supersedes all prior written and oral representations. The Agreement may not be amended, altered or supplemented except in writing signed by both ZR  and the Client.

 

12) Dispute Resolution

If a dispute arises out of this Agreement that cannot be resolved by mutual consent, the Client and ZR agree to attempt to mediate in good faith for up to 90 days after notice given. If the dispute is not so resolved, and in the event of legal action, the prevailing party shall be entitled to recover attorney’s fees and court costs from the other party.

The client needs to demonstrate that ZR failed in delivering the services rendered.

 

 

13) Severability

If any provision of this Agreement shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable.

If the Court finds that any provision of this Agreement is invalid or unenforceable, but that by limiting such provision it would become valid and enforceable, then such provision shall be deemed to be written, construed, and enforced as so limited.

 

14) Waiver

The failure of either party to enforce any provision of this Agreement shall not be construed as a waiver or limitation of that party's right to subsequently enforce and compel strict compliance with every provision of this Agreement.

15) Applicable Law

This Agreement shall be governed and construed in accordance with the laws of the State of Mauritius, without giving effect to any conflicts of laws provisions.

16) Binding Effect

This Agreement shall be binding upon the parties hereto and their respective successors and permissible assigns.

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